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The Domino's digital transformation

We've heard a few times this year about government technologists wanting to build citizen services that are, in their words, as easy to navigate and efficient as Domino's pizza-tracking app. So we asked a few of them directly: What does a pizza chain ubiquitous with stoned teenagers have to teach state IT? “I like other kinds of pizza,” says Scott Jensen, the former director of the Rhode Island Department of Labor and Training, which is building a new claims-tracking system modeled on the pizza tracker. “But that app is great. I think what the public sector is seeing is that the private sector has opted for human-centered design before the public sector did.” Benjamin Freed reports.

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Digital services, non-pizza division

A Deloitte survey of more than 6,000 adults across the United States discovered that people had the highest level of trust with their local governments, followed by state government, followed by federal government. But at all levels of government, researchers found, government agencies can use digital services to make themselves appear less distant. “Citizens tend to trust proximate government more than distant government,” the report reads. “By design, digital services make distant services more proximate, creating a direct interaction." Colin Wood has more.

Alabama launches statewide credential registry

Alabama Gov. Kay Ivey on Wednesday announced a new online registry that will allow schools and employers to publish certifications, licenses, degrees and non-degree credentials offered in Alabama. The Alabama Credential Registry will eventually contain information about more than 4,200 credentials issued by businesses and educational institutions throughout the state, Ivey said. Ryan Johnston has details.

Houston port breached, but not disrupted

While ransomware attacks against critical infrastructure facilities have garnered more attention recently, those facilities continue to be a focus of nation-state hackers. CNN reports that a computer network at the Port of Houston, which moves 247 million tons of cargo annually, was breached recently by suspected foreign government-backed hackers. The incident was detected early, before it could impact port operations, according to a U.S. Coast Guard report. Read more.

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