Digital Government: The Next Decade — A StateScoop Special Report

The past ten years have brought government and education the chance to pivot to citizen-first mindsets and cloud. But what will the next decade bring?

From simmering advancements in artificial intelligence to recent applications of public health monitoring brought on by the coronavirus pandemic, the public sector’s use of digital technology is changing quickly.

Just as the past ten years have brought widespread adoption of cloud computing and citizen-centric models of service delivery, the next decade will introduce changes adapted to government’s shrinking budgets and the public’s demand for more convenient online services.

But what are they?

At universities, a global health crisis has afforded technology leaders a chance to redesign long-outdated educational models. Across state and local governments, technology officials are stepping out from “behind the curtain” and joining their organizations as integral business leaders. And in cities, which former Palo Alto Chief Information Officer Jonathan Reichental told StateScoop represent our shared future, “everything-as-a-service” will dominate the next decade.

This special report, which will be updated in the weeks following its initial publication, is our attempt to answer the question: What will the next decade of digital government look like?

StateScoop List

7 takeaways on AI, automation in local government

by | JUL 22, 2020

In a virtual roundtable conversation hosted by Scoop News Group last month, local government technology leaders from around the New York City region shared hopes and expectations for artificial intelligence, lending insight into how the technology is being received inside government. Most expressed interest in the emerging technology, which is already seeing its first implementations at government agencies, but many also hedged their interest with a realization that the technology’s capabilities remain limited. “I’m in listening mode,” one New York City official said. “I’ve heard a lot about how AI is going to change my work, but so far it’s just hypothetical.” But despite AI’s immaturity, many officials say they feel impending budget constraints are forcing them to investigate any technology that automates tasks to alleviate their workforces. “We absolutely expect chatbots — and artificial intelligence in general — to be a big part of our workforce strategy in the […]