In many cases, the pandemic accelerated the modernization of local governments, pushing them to transition traditional services into automated digital transactions. In Suffolk County, New York, Chief…

The need for resources like food banks, child care centers and job placement offices shot up during the pandemic, but actually getting to those places became more…

Jackson, Mississippi, became one of the first cities in the U.S. to include a “cough bot” in its coronavirus screening platform this year. The app enables residents…

In August, officials in St. Louis estimated that the pandemic had cost the city at least $21 million in lost revenue. But the city has also kept…

If it wasn’t clear that state governments’ IT organizations were flawed before the pandemic, New Jersey Gov. Phil Murphy’s public plea in April for COBOL programmers made…

Concerns with equitable access to digital technology and high-speed internet were prevalent before the pandemic, but kicked into high gear when millions of people were forced to…

Public health wasn’t always given priority in the country’s coronavirus response efforts this year. At the state level, that was illustrated most starkly by an ongoing dispute…

When two of the largest technology companies in the world decide to put aside their differences and work together, it’s often a sign that things are not…

Despite a brief decline in the number of reported attacks after the pandemic began, many attacks have persisted, with ransomware groups devising new ways to breach systems…

The nation’s 911 systems have long held a critical role as the primary communication channel between the public and first responders like police, fire and emergency medical…