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Coronavirus response is about the culture

Government technology officials are trained to respond to incidents that are typically resolved in matters of hours or days. But as the United States approaches its sixth month in the grips of COVID-19, the ability to maintain a positive and agile IT culture is as important as the technologies that officials oversee, according to San Antonio Chief Information Officer Craig Hopkins. “It’s really about the ability of the agency to care about their customers and to have a culture that they can react quickly and make decisions and do what’s right regardless of local politics and everything else that’s going on around you," Hopkins said. Ryan Johnston reports.

A Message From AWS Educate

With over 1,500 institutions and hundreds of thousands of students who use AWS Educate, we wanted to take you on a trip around the world and highlight how students are learning and innovating with the cloud. Learn more.

There goes another CISO

Indiana’s chief information security officer, Bryan Sacks, quietly stepped down in March after nearly two-and-a-half years in the role, state officials confirmed to StateScoop Monday. Sacks, who joined the Indiana Office of Technology in 2015 as its director of risk and compliance, and was promoted to the CISO post in December 2017, is now a security engineer with SHI International, an IT services vendor. Hemant Jain, Indiana’s director of security operations, is serving as interim CIS), but officials said the state does "not presently have a timeline" on when it will hire a permanent replacement. Benjamin Freed reports.

What role should innovation play in states’ pandemic response?

Between the adoption of enterprise software that prepared their organizations for a more nimble response when the coronavirus pandemic hit and a general willingness to try new ideas, innovative technology has proven a useful tool during the pandemic, two state chief information officers say in a new episode of StateScoop's "Priorities" podcast. “It doesn’t hurt to dip your toe in the water early on,” Utah's Mike Hussey says, while North Dakota's Shawn Riley says that innovation can be defined as any change, big or small. Listen to the podcast.

A special report on the future of digital government

From simmering advancements in artificial intelligence to recent applications of public health monitoring brought on by the coronavirus pandemic, the public sector’s use of technology is changing quickly. Just as the past 10 years have brought widespread adoption of cloud computing and citizen-centric models of service delivery, the next decade will introduce changes adapted to shrinking government budgets and growing demand for more convenient online services. In a new special report, StateScoop and EdScoop dive into what comes next for digital government. See the full report.

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