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Digital Services — A StateScoop & EdScoop Special Report

Governments are becoming more sophisticated in how they approach digital services — embracing principles like human-centered design and agile development cycles. But the COVID-19 pandemic revealed just how far government has to go before it can offer the public the seamless, secure and personalized experience that officials have long promised. In a new special report, StateScoop and EdScoop dive into where the digital push stands now. See the full report.

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A pandemic 'pivot point'

COVID-19 unleashed a torrent of new digital government endeavors, from rebuilding unemployment systems to rolling out new tools for coronavirus testing, tracing and vaccinations. And 13 months after government was forced to become extremely online it will likely keep going in that direction, say former government technology leaders and others who’ve studied digital services.  “I think it’s going to go down as a historic pivot point for government’s digital transformation,” said Bill Eggers of Deloitte's Center for Government Insights. Benjamin Freed digs in.

Biden: Russia did SolarWinds

The Biden administration on Thursday imposed sweeping sanctions on Russian intelligence operatives for their alleged interference in the 2020 U.S. election, and on six Russian tech companies for allegedly supporting Moscow’s extensive cyber-espionage operations, including the compromise of software vendor SolarWinds that's affected several federal agencies, state governments and 100 private companies. Additionally, U.S. intelligence and law enforcement agencies urged systems administrators to patch immediately five known vulnerabilities that Russian agents are known to be exploiting. Read more on CyberScoop.

States’ digital services efforts are evolving

In the short time since it launched in October 2019, the Colorado Digital Service has evolved, its director, Kelly Taylor, says on StateScoop’s Priorities podcast. “Working in government, procurement is a core competency people need to have,” he says. For us, this idea of aligning the money with the product delivery, this hits home.”   Listen to the podcast.

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