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The power of pizza

From the first weeks of the COVID-19 pandemic, states’ unemployment insurance systems were overwhelmed by record-setting surges in claims for relief, often pushing agencies to adopt new service-delivery technologies. According to a guide published last week by the think tank New America, some of those solutions are successful enough to be replicated elsewhere. One in particular that stands out: a claims tracker developed by the Rhode Island Department of Labor and Training that was inspired by the "pizza tracker" that Domino's offers to its customers so they can see the status of their pies from when they go in the oven to when they arrive on the doorstep. Benjamin Freed reports.

A Message From AWS Educate

With over 1,500 institutions and hundreds of thousands of students who use AWS Educate, we wanted to take you on a trip around the world and highlight how students are learning and innovating with the cloud. Learn more.

Making open data more open

A new platform from Los Angeles Mayor Eric Garcetti’s office is localizing the city’s troves of demographic and 311 data and “democratizing” access to data in the process, officials told StateScoop. The city is preparing a public launch for its “Know Your Community” platform, an Esri-powered digital suite detailing almost anything that a Los Angeles resident would want to know about their neighborhood in premade interactive maps, graphs and charts. “We wanted to deliver insights that are ‘ready’ rather than expecting people to do their own analysis and filtering," said Eva Pereira, the city’s deputy chief data officer.   Ryan Johnston has details.

Maricopa County to get new voting equipment after partisan ballot review

Officials in Maricopa County, Arizona, on Monday night confirmed that the county will replace election-related technology assets that were turned over to a third-party review demanded by the state Senate. In a statement, the county’s Board of Supervisors said its equipment was “compromised” when it was turned over to Arizona Senate Republicans, who commissioned the ballot review and hired a firm led by a conspiracy theorist to run the process. The decision to retire the equipment is likely to be costly: Maricopa spent $6.5 million in 2019 to lease its current inventory of voting technology from Dominion Voting Systems. Ben has more.


Four keys to success for modern IT operations

Most state and local agencies are currently working towards some form of digital transformation. Unfortunately, that progress can be hampered by legacy tools and processes that are not aligned with current modernization efforts. A new Tanium white paper shares how today’s endpoint management tools and process automation can help agencies move swiftly to modernize IT operations. Read the full report.

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