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Big Apple, vaccine app

New York City has launched a mobile app for residents to use to show proof of vaccination against COVID-19, arriving just in time for Mayor Bill de Blasio’s announcement yesterday that everyone entering bars, restaurants, gyms and entertainment venues citywide must show their vaccination status. “The reason we’re able to keep this city moving forward is vaccination," de Blasio said. But not everybody is satisfied. Albert Fox Cahn, a digital privacy advocate, called the app a “terrible piece of technology” following an experiment he conducted involving him uploading an image of Mickey Mouse to the app in place of a vaccine record. Ryan Johnston reports.

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CRM critical for states' services, CIO says

For state government, maintaining a solid customer relationship management process can be as important as the services its agencies deliver, Texas CIO Amanda Crawford says on StateScoop’s Priorities podcast. “Having a customer relationship management process is the way to close that full lifecycle of the customers’ experience,” she says. Later in the show, New Jersey CTO Christopher Rein says his state is seeking ways to improve how it interacts with its customers and that those solutions often involve new technology. "We’re now taking a look at hey how can we do things to present the state government, the whole of government, to the citizen a little more effectively.” Colin Wood hosts.

Remember Rumor Control?

As the Delta variant complicates the COVID-19 pandemic, a memo published this week by the National Governors Association suggests that state governments can fight the spread of misinformation and disinformation about the health crisis by following the actions that many voting and cybersecurity officials took last year to dispel falsehoods about the election. Among the memo's recommendations is creating websites that can be clearinghouses for fact-checking bad information about vaccines, much like the "Rumor Control" page CISA ran last year to correct election falsehoods. Several states are doing this for vaccines, though a comprehensive rumor-busting page is no guarantee of greater vaccine uptake. Benjamin Freed has more.

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