Transforming the delivery of government services


How to leverage modern and easy-to-use platforms to connect agencies with the people they serve to meet community needs more efficiently.

Calif. city bots can translate foreign-language requests to English and then back again


After falling behind processing service requests, San Jose officials said natural language processing has simplified communicating with a diverse population.

Houston unveils digital 311 platform


The new Microsoft platform enables residents to file service requests online or by phone, opening up call center staff to work on more complex cases.

Bloomberg proposes national '311' network for digital services


The Democratic presidential candidate said he would model a nationwide citizen-service hotline after one he implemented as mayor of New York City.

Impact your teams functionality


Live from Washington D.C.'s Office of Unified Communications, we discuss the results and impact the team has seen after re-platforming 311 on the cloud.

Chicago CIO Danielle DuMerer steps down


After 11 years with the city's information technology arm, DuMerer will move on to a private sector role at a nearby institution.