A popular call center that helped state and local governments navigate the American Rescue Plan's requirements is back after a funding lapse.

Google says its Contact Center AI software can understand the difference between similarly phrased questions in 28 languages and dialects.

It's a visual upgrade to a decades-old database that also comes with hooks for modern applications to share data that helps smooth emergency response.

The state needs roughly million in additional funding annually to keep its call center open.

To help emergency call centers improve operations, public safety is hooking into the artificial intelligence system's speech-to-text and analytics programs.

The new technology will dramatically change how the 911 call center monitors roughly 300,000 emergency calls each year.