call center

Google's COVID-19 vaccination chatbot now speaks 28 languages

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Google says its Contact Center AI software can understand the difference between similarly phrased questions in 28 languages and dialects.

911 call centers get a map to look up other call centers

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It's a visual upgrade to a decades-old database that also comes with hooks for modern applications to share data that helps smooth emergency response.

Minnesota's only suicide hotline is in danger of closing

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The state needs roughly million in additional funding annually to keep its call center open.

IBM's Watson is going to start listening in on 911 calls

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To help emergency call centers improve operations, public safety is hooking into the artificial intelligence system's speech-to-text and analytics programs.

Video wall delivers real-time information to dispatchers in Montgomery, Alabama

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The new technology will dramatically change how the 911 call center monitors roughly 300,000 emergency calls each year.

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