Chatbot snapshot: How state, local government websites use AI assistants
Most state and local government websites aren't going full generative AI on their chatbots yet, but the prevalence of digital assistants is expanding.
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Agency leaders discover the power of AI to scale and support citizen services
Leaders from Michigan, California and Wisconsin discuss how applying AI has slashed delivery times, reduced work backlogs, and expanded community engagement.
After giving wrong answers, NYC chatbot to stay online for testing
New York City Mayor Eric Adams said that although his chatbot provides some wrong answers, he believes testing should done publicly.
ChatGPT said it will ‘revolutionize’ digital government. Human experts are more cautious.
When asked, ChatGPT said chatbots may "revolutionize" how people deal with government. Human experts were far more cautious.
CIOs face budget pressure from pandemic in 2021
Financial shortfalls were not as bad as projected, but "we're going to see reduced spending models" for some time, NASCIO Executive Director Doug Robinson said.
States’ lack of emerging-tech governance is risky, NASCIO says
New research published by NASCIO shows that state technology officials are interested in technologies like AI and chatbots, many states don't have the governance models to effectively…
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