citizen services

Where public agencies are investing to improve customer service

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A new report highlights how IT infrastructure plays a key role in supporting CX and service delivery.

Transforming the delivery of government services

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How to leverage modern and easy-to-use platforms to connect agencies with the people they serve to meet community needs more efficiently.

Maryland's citizen services portal is making 'dramatic progress,' CIO says

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Maryland OneStop has shaved months off development time off critical projects during the pandemic, state CIO Michael Leahy said.

Despite ‘massive strides,’ more work ahead for government on identity

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The public sector’s work on digital services needs the safety and security of robust identity and access management to be most effective, according to an industry expert.

Leveraging data to help government agencies deliver a positive citizen experience

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A new report looks at how digital modernization trends and data management will drive key trends for improving citizen engagement in 2022.

How Zoom enables agencies to reimagine government services

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Government, court and community officials are seeing how video communications became a catalyst for rethinking citizen engagement.

Network modernization strategies to support modern applications

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As agencies upgrade their applications, the networks they depend on need to be more dynamic, redundant and secure.

How states are moving faster on digital citizen services development

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Identity architect Jeet Shah shares how a developer centric IAM solution is helping agencies speed up citizen app development with a seamless and secure user experience.

Modernizing single sign-on for digital citizen services

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How state and local government agencies can shorten development time and ensure the security of citizen-facing services.

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