city digital services

Pittsburgh is putting foundational IT first, acting CIO says

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City CIO Heidi Norman said the city will focus on connectivity before pursuing "fun stuff."

Washington, D.C. is building a digital services team

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The new group is to bring human-centered design to a city government that recently struggled with its online services.

Houston unveils digital 311 platform

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The new Microsoft platform enables residents to file service requests online or by phone, opening up call center staff to work on more complex cases.

San Jose's new youth mental-health directory doesn't look like a city website

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San Jose Chief Innovation Offer Jordan Sun said directory, designed by San Jose State University students and recent graduates, addresses a pressing need for youth mental health services.

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