Colorado Benefits Management System

Great user experience starts with understanding customers, says Colorado CIO


Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.

Colorado's new benefits management system has glitches


The old system being replaced, which some blamed for the death of a 9-year-old boy, also had glitches.

Colorado is almost done migrating its huge benefits management system


State agencies, local governments and individuals will be able to start use the modern system in two months, Chief Technology Officer David McCurdy says.