Colorado Benefits Management System

Great user experience starts with understanding customers, says Colorado CIO

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Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.

Colorado's new benefits management system has glitches

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The old system being replaced, which some blamed for the death of a 9-year-old boy, also had glitches.

Colorado is almost done migrating its huge benefits management system

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State agencies, local governments and individuals will be able to start use the modern system in two months, Chief Technology Officer David McCurdy says.

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