customer experience

Where public agencies are investing to improve customer service

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A new report highlights how IT infrastructure plays a key role in supporting CX and service delivery.

Five 'Safety Net Innovation Lab' states try mobile tools to boost assistance programs

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Code for America said the first five states in its new Safety Net Innovation Lab are making their assistance programs more accessible.

North Dakota creates 'chief customer success officer' role

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The unique new position is the latest attempt by a state IT bureau to ensure a successful bridge between technology and government's many lines of business.

North Dakota appoints new ‘chief reinvention officer’

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Kevin Parker, formerly with the Illinois and Rhode Island state technology offices, will now fill one of the newer designations in North Dakota.

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