customer experience

Where public agencies are investing to improve customer service


A new report highlights how IT infrastructure plays a key role in supporting CX and service delivery.

Five 'Safety Net Innovation Lab' states try mobile tools to boost assistance programs


Code for America said the first five states in its new Safety Net Innovation Lab are making their assistance programs more accessible.

North Dakota creates 'chief customer success officer' role


The unique new position is the latest attempt by a state IT bureau to ensure a successful bridge between technology and government's many lines of business.

North Dakota appoints new ‘chief reinvention officer’


Kevin Parker, formerly with the Illinois and Rhode Island state technology offices, will now fill one of the newer designations in North Dakota.