GIS work was essential for next-generation 911 upgrade, says Florida county official


County 911 coordinator Stephen Kennedy said he spent two years synchronizing GIS data before the county could update its 911 system.

Nebraska plans to complete next-generation 911 by end of 2022


The state recently selected Lumen as its vendor for a next-generation 911 implementation it plans to complete within two years.

'I think we've been more busy': How state IT vendors have been working through the pandemic


Winners of the 2020 StateScoop 50 award for Industry Leadership of the Year discuss how COVID-19 altered their relationships with the CIOs they serve.

911 vendor Intrado takes responsibility for widespread outage


The company said a recent outage affecting 14 states was caused by "an internal networking component that was not correctly forwarding traffic."

No one is claiming responsibility for widespread 911 outage


An hour-long 911 outage Monday night that affected services in more than a dozen states doesn't yet have a clear explanation, though a rumor mill churns.