natural language processing

Calif. city bots can translate foreign-language requests to English and then back again

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After falling behind processing service requests, San Jose officials said natural language processing has simplified communicating with a diverse population.

Automation tools are enabling Washington D.C. to publish its laws much faster

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A process that once took months can now be completed by a single person in just one week.

Assembling the open government puzzle

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Transparency efforts are becoming more sophisticated. But everywhere you look, something is missing.

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