City officials say emergency services were not disrupted, but dispatchers were forced to use to a less efficient process.

The digital era for the iconic emergency response system includes new taxes, cybersecurity audits and quality-control plans.

To help emergency call centers improve operations, public safety is hooking into the artificial intelligence system's speech-to-text and analytics programs.

Kansas announced Monday that it has partnered with AT&T to develop a cloud-based 911 calling platform.