How the pandemic got Massachusetts texting


When COVID-19 closed government offices, the state's Department of Transitional Assistance started texting people who rely on its benefits.

Text reminders are getting more people to show up to court in NYC


After a pilot testing which messages work best, the city reports it has cut failure-to-appear rates by 26 percent.

New York confronts hate crimes with text reporting and ,000 bounties


A wave of antisemitism and hate crimes prompts New York to launch a 5 million initiative and text line to protect residents.

Maryland school district uses texting service to cut down on bullying


The texting service, called Text 2 Stop It!, has partnered with a government IT solutions provider to make its services available to the public sector.