A new report highlights how automation and process mining tools give agencies, including USDA, IRS and the U.S. Navy, new abilities to modernize operations.

Government leaders report automation has fast-tracked large-scale service improvements faster and at lower costs than big-ticket IT modernization projects.

Government leaders are discovering automation is more than a technology tool, but an enterprise capability to improve citizen service delivery, lower costs, accelerate digital modernization and reduce…

State IT officials share strategies for deploying process automation tools and the gains they’re achieving using RPA to improve service delivery.