unemployment insurance

Michigan selects Deloitte for $78 million unemployment system upgrade

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Michigan's unemployment director said the 10-year contract will ensure the state operates a “robust and secure system” for benefits seekers.

Technology alone can’t fix state unemployment systems

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Technology can help fix unemployement systems, but a full reboot will require a careful examination of states' fundamental strategies.

Louisiana taps income-verification tool to solve UI benefits woes

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Hundreds of Louisiana residents have downloaded the app to verify their income with the state in the past few weeks, the company said.

Wisconsin picks vendor for unemployment system upgrade

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The state signed a $16.5 million contract with the consulting firm Flexion to update a system that was designed in the early 1970s.

Bad digital services can damage public trust, Deloitte study finds

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Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.

Want to fix unemployment systems? Try the Domino's model

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A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.

18F will help Wisconsin fix its unemployment system

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The federal agency will help Wisconsin conduct research and solicit a vendor to build a modern unemployment system.

Chatbots were a 'godsend' for states' pandemic responses, CIOs said

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Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.

States unite on first multi-tenant unemployment insurance system in the cloud

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Mississippi, Rhode Island, Maine, and Connecticut are pooling their resources on a cloud-based unemployment insurance platform expected to reduce operational costs by as much as 40 percent.

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