New Orleans is using sentiment analysis on federal relief funding


With help from ZenCity, officials are managing a tarnished reputation following Hurricane Katrina relief in 2005.

Social-media analysis firm Zencity raises $30 million


Investors in the company, which trawls social media to measure local sentiments, include the venture arms of Microsoft and Salesforce.

Zencity acquires analytics firm Elucd for broader sentiment analysis


Zencity, the Israeli software firm used by local governments, has acquired an analytics and polling firm to expand its repertoire.

How data is guiding cities' digital census strategies


Local officials say tweaks in how they encourage residents to complete the census, like recruiting community groups, are yielding higher response rates.

How one city trawls social media to inform policy and make decisions


The CIO for Aurora, Illinois, says an AI-powered platform crawls Facebook, Twitter and other sources to help officials understand sentiment and spot problems as they arise.