Automation chicken sandwich

UNIVERSAL CITY, CA - MARCH 26: The fried chicken sandwich is seen on display during the grand opening of Chef Ludo Lefebvre's LudoBird at Universal CityWalk on March 26, 2016 in Universal City, California. (Photo by Matthew Simmons/WireImage)

As the pandemic gave rise to greater adoption of robotic process automation and other AI-related technologies, many CIOs took note of the wide degree their customization and flexibility. But few have embraced RPA with as much gustatory enthusiasm as Virginia’s Nelson Moe, who offered up a luncheon of praise in an appearance last month.

“Yep, I can make that sandwich, I can make that soup, yeah, there it is. And if they’re buying it in Illinois, you can buy it here too now,” Moe said. “As the business processes change, you have to do your RPA again, but then the barrier to entry is I want a different chicken sandwich, I want less cheese on this one.”

Moe said that when RPA functions are applied to a new agency or business process, they can be adjusted relatively easily, rather than having to be rebuilt from scratch — just like altering a lunch order. Moe’s done something to that effect this year in Virginia, where agencies are participating in a new RPA-as-a-service program.

Benjamin Freed

Written by Benjamin Freed

Benjamin Freed was the managing editor of StateScoop and EdScoop, covering cybersecurity issues affecting state and local governments across the country. He wrote extensively about ransomware, election security and the federal government’s role in assisting states and cities with information security.

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