Bill Kehoe, Washington CIO

State government traditionally has worked in silos, with agencies controlling access to their services. WaTech has launched an ambitious initiative to transform state services through a “connected government” where residents can more easily access what they need — whether it’s getting a license, applying for unemployment or bidding on a government project — without going to multiple agency websites.

A key component of this effort is our resident portal — The portal, a massive upgrade of a website first created in 1998, makes it easier to discover and access services. features an updated look and new features including “how-to” guides on becoming a resident, voting in elections, exploring the state’s parks and trails, and more. The website is a starting point for future enhancements and will be steadily upgraded to offer additional features, including personalized and localized content, until it reaches the ultimate vision of a connected government.

Colin Wood

Written by Colin Wood

Colin Wood is the editor in chief of StateScoop and EdScoop. He's reported on government information technology policy for more than a decade, on topics including cybersecurity, IT governance and public safety.

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