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Cybersecurity and data-management have presented substantial challenges

Cybersecurity and the complexity of remote working environments has created a big challenge, one state agency CIO said.

“Before people left the office for the last time, we told them they needed to get their data on OneDrive,” the CIO said. “This way, they didn’t have to worry about where their data was being stored.”

Accessing and using data from a protected cloud service is a start, but now that employees are accessing and using data from beyond government networks, there’s an additional level of scrutiny and protections that IT leaders need to consider, CIOs said.

“It’s just another challenge that we needed to figure out,” one CIO said. “This is where all of our user-education efforts really matter.”