How long does it take for these efforts to yield positive results?

A month or two months later, or sometimes six months later, that’s when they’re really starting to do things like think about how we make sure people get access to benefits they’re entitled to, how to communicate best with the community in this moment, how to improve the digital resources available to them.

And there are some great pieces of work that have been done on this by other organizations too. While we are certainly available for people to call in those 911 moments when local governments truly need that, by and large we tend to be rapid response in the immediate aftermath of those crises. 

Colin Wood

Written by Colin Wood

Colin Wood is the editor in chief of StateScoop and EdScoop. He's reported on government information technology policy for more than a decade, on topics including cybersecurity, IT governance and public safety.

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