Of the roundtable’s 12 attendees, 11 held more traditional information technology roles, like chief information officer. One, however, had been hired explicitly to develop frameworks and schemas…

Chatbots were widely deployed across state governments during the coronavirus pandemic. At the local level, several agency officials said during the roundtable that they’d either already deployed…

Amid the pandemic, many technology leaders are focused less on new concepts or technologies and more on how to implement concepts and ideas they’ve been advocating for…

Public-sector IT leaders have been talking about “breaking down silos” for years, but often with little success, one official said. But the pandemic could provide an opportunity…

Though states are beginning to reopen their economies and are considering allowing government workers back into offices, the changes brought by the pandemic are far from over,…

While recent pandemic relief aid didn’t include explicit funding for IT or cybersecurity, state and local officials are now looking to possible funding through the CARES Act.…

One state government agency CIO said bold leaders were sometimes forced during “crisis mode” to take chances that provided good results. “We needed to be able to…

The coronavirus pandemic has tested many of the strategies and concepts that CIOs have been talking about for years, including telework. “We have had so many people…

With most employees working from home, CIOs said it’s important to be clear which tools have been approved by the organization and which are not allowed. “We’ve…

Cybersecurity and the complexity of remote working environments has created a big challenge, one state agency CIO said. “Before people left the office for the last time,…