Presenting basic information is helpful many cases, but many derive great utility and comfort from stories that help make sense of what’s happening. Bare statistics without any…

Many health agencies understandably prioritized making information available as fast as possible over optimizing design. But mobile users present a key consideration where access is concerned. Homeless…

While some websites attempt to cram way too much information into the screen area, some states conversely achieve a shockingly low content-to-fluff ratio. Many state coronavirus websites…

The spread of COVID-19 does not recognize language barriers, which means states need to make any information-sharing efforts accessible to all residents. Few states make their coronavirus…

Done right, dashboards with maps and real-time statistics can provide users a snapshot of the current situation, answering many of the most common questions at a glance. …

Though simplicity is often desirable in design, some states oversimplify their layouts, requiring users to click at least once before any information is displayed. Not displaying any…

There’s a balance to be struck between providing enough information and overwhelming the user with a screen cluttered by graphics, charts, photos, phone numbers, statistics and walls…

Location: San Francisco, California Website: https://digitalservices.sfgov.org/ With the motto “we use technology to make it easier for people to get things done,” San Francisco’s digital services arm…

Location: Somewhere in New Jersey Website: https://twitter.com/NJGov/ While not a digital services agency, New Jersey Gov. Phil Murphy’s office gets a nod here for its plainspoken and impressively…

Location: Sacramento, California Website: https://alpha.ca.gov/ Creating websites that are regularly updated with new features based on user input is a growing trend in government — Georgia is…