AI

Virginia CIO compares automation to ordering a chicken sandwich

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Commonwealth Chief Information Officer Nelson Moe said IT officials in search of solutions don't need to reinvent the sandwich.

Calif. city bots can translate foreign-language requests to English and then back again

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After falling behind processing service requests, San Jose officials said natural language processing has simplified communicating with a diverse population.

Leveraging data to help government agencies deliver a positive citizen experience

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A new report looks at how digital modernization trends and data management will drive key trends for improving citizen engagement in 2022.

AI use grew among states during the pandemic, NASCIO says

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The pandemic presented "the right business case" for AI in state government, Maryland IT Secretary Michael Leahy said in a new report.

Time to ‘get back to transformational stuff,’ says Rhode Island CIO

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The pandemic forced state government to respond to urgent needs, but now there's room for longer-term planning, says Rhode Island CIO Bijay Kumar.

Texas AI center boosts efficiency, workforce

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New AI projects are shaving off hours of work and enticing more people to work for government, said the AI center's director.

Real-time data is essential, Florida and Ohio CIOs say

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Ohio CIO Ervan Rodgers and Florida transportation CIO Greg Smiley said around-the-clock data and services are becoming the norm.

Google's COVID-19 vaccination chatbot now speaks 28 languages

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Google says its Contact Center AI software can understand the difference between similarly phrased questions in 28 languages and dialects.

North American cities are 'most digitally advanced,' new report says

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North American cities are the most prepared to deploy connected infrastructure and data-driven systems, according to new research from ESI ThoughtLab.

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