At the demand of county or state 911 authorities, service providers will be required to complete upgrades to next-generation 911 infrastructure.

The Orleans Parish Communication District is testing a new tool designed to reduce the number of calls human call takers must field.

Versaterm's purchase of Mindbase combines software suites designed to proactively connect support groups to first responders exposed to stressful situations.

The FCC is investigating why 911 services were unavailable in parts of Nebraska, Nevada, South Dakota and Texas this week.

Pokey Harris, director of the North Carolina 911 Board, explains how the state moved 124 emergency call centers onto the next-generation 911 platform.

The 911 Emergency Services Department of Presidio County, Texas, is testing AI-enabled live audio translation for emergency calls.

Louisiana has selected Rave Mobile Safety to provide alerting services through the national system run by FEMA.

A new round of grant funding for local governments is designated for infrastructure and equipment upgrades for first responders.

To handle 911 outages and other crises, emergency communications officials from two states said a formal "crisis communications plan" is essential.