user-centered design

'Everything is a public interest technology story,' authors argue


A new book by former federal tech officials Tara Dawson McGuinness and Hana Schank makes the case for putting user experience at the center of service delivery.

How the Beeck Center helps improve digital services


Beeck Center fellow Kevin Parker shares what his colleagues are learning as they burrow in with digital service teams in New Jersey, Colorado and New York City.

To get digital services right, government needs to stay crisis-ready


How can you prepare for the next decade of digital service? Stay in crisis mode a little longer, says Jessica Cole of U.S. Digital Response.

California digital innovation office names first director


Udaya Patnaik, co-founder and chief financial officer for a business management consulting firm called Jump Associates, is the first director of California's new Office of Digital Innovation, he announced on Twitter this week.

Why user-centered design research is time-consuming and totally worth it


Three of state government's biggest design proponents told a conference audience how and why they should consider a new approach to their digital government solutions.