Chrissy Nizer

State IT Leadership of the Year

Between 2020 and early 2022, the Maryland Motor Vehicle Administration rolled out a new service platform it calls Customer Connect, replacing a mainframe environment with a digital system that gives residents one-stop digital access to a range of transactions, including online renewals of driver’s licenses and vehicle registrations, locating auto dealers and uploading medical records for commercial drivers. As the MVA’s administrator, Chrissy Nizer led the new platform’s implementation.

Benjamin Freed

Written by Benjamin Freed

Benjamin Freed was the managing editor of StateScoop and EdScoop, covering cybersecurity issues affecting state and local governments across the country. He wrote extensively about ransomware, election security and the federal government’s role in assisting states and cities with information security.

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