Hugh Hale

State Leadership of the Year

As CIO of TennCare, Tennessee’s Medicaid program, Hugh Hale recently led the creation of a new, highly automated eligibility system. “We’ve made it much easier to apply for benefits,” Hale says. “About 40% of the applications that come in never have to be touched by a human hand.” Serving the state’s “most vulnerable population,” Hale says he strives not only to improve TennCare’s technology, but hire people with “service-oriented hearts.” “When you get the right people in place, you can point that service mentality and service heart toward really innovative ideas to help others,” he says.

Benjamin Freed

Written by Benjamin Freed

Benjamin Freed was the managing editor of StateScoop and EdScoop, covering cybersecurity issues affecting state and local governments across the country. He wrote extensively about ransomware, election security and the federal government’s role in assisting states and cities with information security.

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