Sarah Jackson

Jackson is currently the GM for Customer Success at Microsoft.

Industry Leadership of the Year

Sarah Jackson is the GM for Customer Success at Microsoft. With a 30-year career supporting public-sector organizations, Jackson is obsessed with putting customers first, helping them achieve more through leading-edge cloud capabilities. Jackson and her 250-member team are committed to ensuring state and local governments realize success and value from their investments, especially to overcome COVID-19 challenges. More than doubling customer cloud usage since March 2020, Jackson accelerated deployment of agile solutions enabling remote/return to work, virtual government, vaccination registration and more.

Passionate about delivering cloud skills for transformation and to attract/retain a modern-day IT workforce, Jackson’s trusted industry leadership is enhancing government effectiveness for constituents across the nation.

Jake Williams

Written by Jake Williams

Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.

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