Agile integration in infrastructure improves modernization efforts, report says
Agile experts explain how agencies adopting a distributed architecture framework can better position themselves to adapt to changes in technology.
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Enterprise Services
How Louisiana saved $70 million with IT consolidation efforts
By centralizing its IT services, the state of Louisiana not only saved tax-payer dollars, but also improved how citizens and government workers use its system.
Giant no-bid IT contracts at Kansas revenue agency prompt surprising layoffs
Lawmakers expressed surprise when they discovered two contracts totaling more than 10 million that will cost 56 state employees their jobs. The revenue agency defends the decision…
Michigan strives for service simplicity with MiPage
The state's evolving quest to build a single integrated app for all state services is both ambitious and emblematic of government's drive to match the private sector.
What workforce problem? Nebraska staffs enterprise services team with recent graduates
State Chief Information Officer Ed Toner said a new generation of hires is infusing government with "youthful enthusiasm" that is driving cultural change.
From blind to data-driven: Washington state’s IT tracking framework is transforming governance
The state's journey to becoming a public sector vanguard for technology business management came with a few misfires along the way.
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Cybersecurity reigns as top priority for city and county CIOs in 2017
New research from the Public Technology Institute shows that security is dominating local government investment in new projects and initiatives.
Chat tool slices customer support times at Tennessee labor department
New tools included in a system modernization are in some cases improving response times tenfold.
Civic tech companies are making a devastating mistake
A new report says many civic tech startups are risking bankruptcy by ignoring financials and pursuing offerings that don’t answer critical problems.
Northern California firefighters use real-time mapping to track devastation
To alert the community and inform recovery operations, firefighters are using a new GIS app to report destroyed or damaged buildings.